JCC Recruitment is a specialist recruitment partner to a wide and diverse range of businesses which seek to hire customer contact professionals of all levels, UK-wide.

We are committed to providing excellence to clients and candidates alike, without exception and on behalf of this private sector organisation, we are currently seeking 6 permanent customer service contact centre advisors.

Our client is an established property organisation which has a busy repairs contact centre based in Peterborough. The team, which consists of approximately 25 advisors deal with a continuous and high-volume flow of customer enquiries via both telephone and email and are integral to ensuring a professional, empathetic, and seamless experience each and every time.

Our client’s customer base is varied as is the variety of contact you will receive. As a result, you will communicate with a range of personalities, each having their own unique reason for contacting the centre. It is therefore imperative that you possess the ability to adapt to each scenario as they present themselves, and you will need to be able to think on your feet and react accordingly.

To succeed in this role, you will need to be a resilient and pragmatic people-person with the ability to manage multiple processes at any given time. You will be required to deliver a resolution to the customer in a timely and effective manner and being ‘tech-savvy’ and well equipped to multi-task will be key to making this happen. You will regularly engage with internal and external individuals so you will possess the confidence to communicate with a variety of individuals of differing levels and specialisms.

To be considered for this role, you MUST:

• Be an excellent communicator and be able to demonstrate empathy and understanding
• Possess an ability to deal with all customers in a professional and respectful manner, regardless of the situation
• Have previous contact centre experience and/or property repairs experience (Desirable)
• Be comfortable working onsite, 5 days a week in Peterborough (Monday - Friday only)
• Be flexible to work shifts within the hours of 8am – 6pm (35 hour working week)
• Possess organisational capability to manage multiple cases at any given time
• Have a passion for working with people and helping those who may be vulnerable

**Candidates from both contact centre and non-contact centre backgrounds will be considered**

To apply for this role, please contact Lloyd Schaverien now!